EVVE TECHNOLOGY (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we handle information when you use the Poultry Manager application (“App”) on mobile, web, and desktop (Windows and macOS).
1. Information We Collect
We collect information that helps us provide, improve, and personalize your experience with the App.
a. Personal Information
- Full name
- Email address
- Phone number
- Profile picture (if applicable)
- Business and farm data you enter through forms or features
b. Device and Technical Data
- Device type (e.g., Android, iOS, Windows, or macOS)
- Operating system version and App version
- Device language and region
- Crash logs and diagnostic data
- IP address (used to approximate location and for security)
c. App Permissions
The App may request access to the following, depending on platform and features you use:
2. Remote Support (Desktop)
On Windows and macOS, logged-in users may use in-app Remote Support for B2B training and technical assistance. This feature is optional and is not available on mobile platforms.
Your consent is required
Screen sharing and remote mouse/keyboard control begin only after you tap Accept on an incoming support request. You may Reject, go offline, or end the session at any time.
What is transmitted
- Screen content — video of your desktop, streamed over an encrypted WebRTC connection while a session is active
- Input events — mouse and keyboard actions sent from the support host to your computer, only during an accepted session
- Session metadata — client identifier, session identifiers, connection status, and authenticated user/account context needed to establish the session
Where it is processed
Remote support uses a dedicated signaling and coordination service operated by EVVE TECHNOLOGY at rs.evvetechnology.com. WebRTC media may also use STUN/TURN servers configured for your organization to establish peer connections. Screen content is streamed between participants; we do not use remote support to sell your data.
Desktop permissions for remote support
Active session indicator
While a remote support session is active on the client device, the App displays a visible session bar so you know support is viewing your screen.
3. How We Use Your Information
- To deliver and improve the features and services of the App
- To personalize user experience based on preferences and organization settings
- To provide customer support, including remote assistance when you accept a session
- To send important service-related messages or updates
- To monitor usage patterns and diagnose technical issues
- To enhance security and prevent fraudulent activities
4. Data Sharing
We do not sell, rent, or lease your personal information to third parties. We may share limited data with trusted service providers who help us operate and maintain the App. These providers are bound by confidentiality and data protection obligations.
Examples of third-party services we may use:
- Analytics services (e.g., Google Analytics for Firebase)
- Crash reporting tools (e.g., Sentry, Firebase Crashlytics)
- Cloud storage and backend infrastructure providers
- WebRTC STUN/TURN infrastructure for remote support connectivity
5. Data Security
We take reasonable administrative, technical, and physical measures to safeguard your data from unauthorized access, disclosure, or loss. Remote support sessions require authentication and explicit acceptance on the client device. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Remote support session logs (if retained) are kept only as long as needed for security, troubleshooting, and audit purposes. Inactive or outdated user data may be deleted or anonymized after a reasonable period.
7. Your Rights and Choices
Depending on your local laws, you may have the right to:
- Access the personal data we hold about you
- Request corrections to incorrect or outdated information
- Request deletion of your data
- Withdraw consent where applicable
- Disable certain permissions from your device settings (including Screen Recording and Accessibility on macOS)
- Decline or end remote support sessions at any time
To exercise these rights or ask questions, contact us at privacy@evvetechnology.com.
8. Children’s Privacy
The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal data, we will take steps to delete it promptly.
9. Third-Party Links and Services
The App may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those services. We encourage you to review their privacy policies before use.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be available at www.thepoultrymanager.com/privacy.html with the “Last updated” date at the top. We encourage you to review it periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact:
EVVE TECHNOLOGY
Email: privacy@evvetechnology.com